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Services covered
Cipher International provides custom software development, web applications, SaaS development, business automation, Virtual Assistant services, and related technology services. These are non-physical services; a physical-goods return or shipping process does not apply.
Requesting cancellation
Email mohsin@cipherintl.com to request cancellation of a project or ongoing service. Include your name, project or service reference, invoice number if available, and the reason for your request. Ask for written confirmation of the cancellation arrangements and any effect on scheduled work.
Custom development and completed work
Cancellation and refund eligibility are assessed under the signed agreement and the work completed for the engagement. The applicable agreement determines how completed deliverables, work in progress, and any agreed third-party commitments are treated. This page does not introduce a blanket non-refundable rule or promise a refund in every case.
Milestone payments and advances
Milestone and advance payments are reviewed against the payment terms, agreed deliverables, and status of the work. Any refund or outstanding balance depends on the relevant agreement and confirmed project accounting. Paying an advance does not, by itself, establish a universal refund entitlement or forfeiture rule on this website.
Virtual Assistant cancellations
Cancellation notice, service end dates, billing adjustments, and treatment of unused service time are governed by the agreed Virtual Assistant engagement terms. Include the service period and assigned engagement when requesting cancellation so the applicable arrangements can be checked.
Refund review and procedure
Send supporting project and payment references with your request. Do not email full payment card details, passwords, or other sensitive credentials. We will review the request against the applicable agreement and communicate the outcome and any approved refund arrangements in writing.
Processing timelines
No standard refund processing period has been specified for all services. Follow the timing stated in your agreement or confirmed in writing for an approved refund. If your agreement does not specify processing timing, request written confirmation from mohsin@cipherintl.com. Payment-provider and bank processing times may also affect when a confirmed refund is received.
Related terms and contact
Read this page together with your signed agreement and our Terms and Conditions. For cancellation or refund questions, contact Cipher International at mohsin@cipherintl.com.